AR Experience Report : BMW – AR Enhanced Service

BMW : Augmented Reality concept aims to assist service engineers at BMW in performing maintenance on the company’s cars. This concept uses augmented reality glasses which overlays additional information such as which part is faulty and the sequence of steps to replace the faulty part. This concept provides an experience that walks the user through the entire repair procedure; it basically works like an interactive instruction manual. These glasses would probably let an average person pick up the required tools and repair his/her car and avoid expensive trips to the mechanic. I found this concept interesting because it helps users do things better because the information required is available at the right time and mainly because the information is given in the form of a narrative that guides the user. It’s like having your own personal mechanic showing you what to do.